Testimonials

Great customer service, was also very happy with the technician that turned up and sorted my blockage. Thanks guys!

Awesome service from Drain Ninjas. Alana responded to my query the same day I sent the request, which was impressive considering it was just after the Auckland floodings. Wayne, the... Read More... tech who came out, was excellent at his job - very knowledgeable, friendly and made a potentially stressful time not stressful at all. Thanks guys!

Still working on an overflowing stormwater downpipe with Drain Ninjas almost six months in. Had two visits, one to clear blockage in July (unsuccessful), another for CCTV (footage was black... Read More... and issue not diagnosed) in August. We had some communication issues towards cutting our driveway at point of blockage - after asking for further details on a quote we didn't get a response or progress on site until November when I left a Google review. Manager Alana got right onto it then and within a day driveway was cut open and diagnosed as a broken pipe. Still trying to work out a solution - initial repairs proposed to us turned out to be unsuitable when checked against a drainlayer's advice. Despite a fair bit of time and money have had to resort to approaching other companies with registered drainlaying expertise.

Awesome Service received from Troy at Drain Ninjas. Highly recommend this company

So grateful for Drain Ninja’s! I couldn’t recommend them more highly. Alana on the phone was so friendly and efficient and tradie Nate was fantastic! It was an emergency call... Read More... out and he showed up at 6pm after a full days work and sorted out our issue in an hour. Thanks heaps guys! Fantastic service.

Generally I had very good experience with this company. They were responsive from the initial stage of obtaining a quote, site visit and finally to completing the new drainage system... Read More... at the back of my house. I am very satisfied with the quality of the work and I found dealing with the company easy and professional

Fast, efficient service - they reinstated the area where the blockage was so you wouldn't even have known they'd dug it up - very nicely done. Not cheap, but... Read More... worth the cost.

We are very impressed with Drain Ninjas Limited. Our drains have been causing headaches for us for many years. Blockages were happening too often, which indicated that there was... Read More... an issue elsewhere. Each time someone would come to unblock the drains. But we weren’t given a clear picture of what was causing all these issues. When we encountered another problem only after two weeks from the previous blockage, we took our time researching for a reputable company and chose to go with Drain Ninjas. We got to work with three of their men and one office staff. All four of them were professional, polite and respectful. They were all lovely to work with, including their office staff, which can be rare at times. But most importantly, they knew their stuff! And they were able to tell us what was causing all the issues and gave us practical solutions. They had their own camera, vacuum trucks, and other necessary trucks and gears. This, I believe, made their prices reasonable and competitive. Drain-blockages are always time-sensitive, and they understood that pressure. I personally found that the three men who came to work on our drains were all genuinely lovely people, which is always a plus. I couldn’t be happier with the services provided. Thank you Team.

The team and service was amazing. From the office right through to the field staff all were very friendly and informative through the whole process. Very fast, efficient and an... Read More... absolute pleasure to deal with :)

These guys are just simply the best! They respond very quickly to emails and calls. The customer servicing lady that answered my calls and emails was super super nice. And... Read More... that's not all the man that came to unblock my drain was a bloody legend!

What a great experience. I'd been let down by another Drain company - they just left me with a bill and a blocked drain with no solutions or options offered... Read More... going forward. The office manager at Drain Ninjas was super understanding and had her 'top bloke' on my job within hours. They unblocked a very blocked drain, in several places (tree roots) and then discussed options so as to avoid the problem in the future. Super friendly, professional and competent. Totally recommend this company.

We had an excellent experience with this company. Had dealings with two of the crews over 2 week period - for future job quotes and urgent drain unblocking. We have... Read More... been impressed by the speed of contact by the office, since we lodged and enquiry at 11pm on the website, and we had an email response before before 8am the next morning, and their crew was on site before lunch time. Both crews we dealt with were punctual, communicated well, answered any questions we had, and got on with the job. Invoices came back promptly, and we are glad to pay for a job well done. I have their fridge magnet on my fridge and they will be for sure my first point of call when I need drain service in the future. Many thanks to the entire ninja team. You are setting a high bar for customer service, and we are grateful to be dealing with professionals of your caliber.

Drain Ninjas have provided outstanding service and promptly organised an inspection of our drain and subsequent cleaning and unblocking. I had thought that due to the enormous amount of flooding... Read More... and weather damage insurance in Auckland, finding someone to complain routine maintenance would take a lot longer but Drain Ninjas not only called me back the same day but organised the inspection and cleaning all within two weeks! Their name doesn’t lie, Ninja speed and precision. Bonus points for having a photo of a cat on the website!

Sean was so knowledgeable on site, he explained everything really well to me and how my system worked, much appreciated :)

Highly recommend getting in touch with Drain Ninjas if you need someone to solve your drainage issues. Very quick response and didn’t take long at all for someone from their... Read More... team to come out and resolve our drainage issue. Support this family owned businesses and give them a call!

Used Drain Ninjas for an unblock of my drain at home. Excellent service the whole way through, fast, efficient and friendly. My drains are now working so well again!

Great job team! Professional and workmanship first class! Thank you Sasha to you and all the crew at D.N. Michael & Star @ 337!

Fab service, extremely happy with the job done. Very knowledgeable staff and fast efficient workers. Thank you Nate & John! Highly recommend and will happily use your service again